Frequently Asked Questions
Everything you need to know about your high-performance gear.
What is the typical shipping lead time for international orders?
We typically process orders within 1-2 business days. International shipping via DHL or FedEx usually takes 3-7 business days depending on your location and local customs processing.
Do Pulsar mice come with a manufacturer warranty?
Yes, all Pulsar gaming mice and peripherals include a 2-year limited warranty covering defects in materials and workmanship under normal use.
How can I update the firmware on my wireless gaming mouse?
You can download the latest firmware and Pulsar Fusion software directly from our official support page. Connect your device via the provided USB-C cable to perform the update.
What is your return policy for opened products?
We offer a 30-day return window. If the product is opened but in like-new condition with all original packaging, you may return it for a refund, though a restocking fee and shipping costs may apply.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are replacement parts like glass skates or grip tapes available?
Yes, we stock a full range of Superglide glass skates, PTFE feet, and anti-slip grip tapes in our accessories section to help you maintain peak performance.